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Business rule

A precise condition the product applies automatically, written so it has exactly one interpretation.

Say it to an AI

Map car claim triage with each decision point written as an explicit business rule with numbers and AND/OR, e.g. “Amount > $2,000 OR injury reported?”, labeled Yes/No branches, and a named outcome with a response time at the end of every branch.

How an expert would brief the stronger version of “Claim triage flow”.

See it

Try it as a puzzle →

A car insurance app maps how new photo-based claims get routed to auto-approval or a human.

Study A · the weaker one
Study B · the stronger one

Why: B: “Amount > $2,000 OR injury reported”. A: “Large amount OR injury reported?”, where large is undefined.

Related words

  • Empty state
  • Destructive action
  • Error state
  • Edge case
  • Happy path
  • Context
  • User flow
  • Implementation detail

Room 5 · Flows & states

Learn “Business rule” in a five-minute lesson

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