Briefle words · Product & specs
Escalation
Passing an issue or decision to someone with more authority or reach, or a louder channel, when the current one can't resolve it in time.
Say it to an AI
Spec repair-request notifications as a table: trigger, recipient, channel, timing. Only notify the person who needs to act, add a 24h escalation to SMS if the landlord hasn't replied, and give emergencies an always-on SMS plus phone call path.
How an expert would brief the stronger version of “Repair request notifications”.
See it
Try it as a puzzle →A property management app specs how tenants and landlords are kept informed about repair requests.
Why: B sends an SMS to the landlord after 24h without a reply; A's “Request waiting too long… When overdue” never says how long.
Related words
Room 5 · Flows & states
Learn “Escalation” in a five-minute lesson