Briefle words · Prompt craft
Generalization
Applying a lesson from one example to other cases that share the same underlying problem.
Say it to an AI
Remove 'We apologize for any inconvenience' from reply 2: our customers read canned apologies as a brush-off. Replace it with an apology for the specific problem, and apply the same rule to any similar stock phrase in the other four replies.
How an expert would ask for the stronger version of “Support reply drafts”.
See it
Try it as a puzzle →A support lead reviews five customer replies the AI drafted and wants one phrase gone.
Why: Knowing the why, A's reply also catches #5's 'We regret any trouble this may have caused'; B's reply leaves it '(unchanged)'.
Related words
Room 5 · Iterating & feedback
Learn “Generalization” in a five-minute lesson