Briefle words · Prompt craft
Instruction following
How precisely a model does what the prompt says; without the goal, it does exactly that and nothing more.
Say it to an AI
Remove 'We apologize for any inconvenience' from reply 2: our customers read canned apologies as a brush-off. Replace it with an apology for the specific problem, and apply the same rule to any similar stock phrase in the other four replies.
How an expert would ask for the stronger version of “Support reply drafts”.
See it
Try it as a puzzle →A support lead reviews five customer replies the AI drafted and wants one phrase gone.
Why: B asked to 'drop' a phrase in reply 2, so that phrase went and nothing replaced it: Maya now gets no apology at all.
Related words
Room 5 · Iterating & feedback
Learn “Instruction following” in a five-minute lesson