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Workaround

The makeshift way people solve a problem today, with the tools they already have, before a proper solution exists.

Say it to an AI

Write a discovery ticket that documents the current workaround step by step, with how long it takes and the pain point where it fails (late orders, count per week). End with the bar a new solution must beat. Don't propose a solution.

How an expert would brief the stronger version of “Discovery ticket”.

See it

Try it as a puzzle →

A product manager at a warehouse operator opens a ticket before building a digital pick list for the morning shift.

Study A · the stronger one
Study B · the weaker one

Why: A lists the CSV export, the spreadsheet sort, 12 printouts and hand highlighting; B only says the process is 'manual'.

Related words

  • Pain point
  • Problem statement
  • Baseline
  • Persona
  • Hypothesis
  • Leading question
  • The Mom Test
  • Customer discovery

Room 2 · Problems & users

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