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Compliment sandwich

Wrapping criticism or bad news between two pieces of praise, which often hides the message in the middle.

Say it to an AI

Team-chat post telling the launch team the iOS release moves from 3 June to 24 June. Bottom line up front with both dates, then the reason in one line, then what marketing and support should change. Close with a short, sincere acknowledgement of the extra hours, not a compliment sandwich.

How an expert would brief the stronger version of “Launch delay team announcement”.

See it

Try it as a puzzle →

A head of product tells a 38-person launch channel that the iOS app release is slipping three weeks.

Study A · the stronger one
Study B · the weaker one

Why: B opens with 'what a quarter' and thanks, and closes with 'Thanks again for everything', with the delay squeezed between.

Related words

  • Microcopy
  • All caps
  • Plain language
  • Weasel words
  • Bottom line up front
  • Burying the lede
  • Value proposition
  • Hedging

Room 2 · Tone & voice

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