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Tone shift

A sudden change in how a piece of writing sounds, which makes it feel written by different people.

Say it to an AI

Onboarding card asking users to link their bank. Keep Pocketful's brand voice, playful and plain, from headline to button, with no tone shift into legalese when you get to security: say read-only access in everyday words. About 35 words, first-person button.

How an expert would brief the stronger version of “Connect-your-bank onboarding card”.

See it

Try it as a puzzle →

Step 2 of onboarding in Pocketful, a playful budgeting app for people in their twenties, asking users to link their bank.

Study A · the stronger one
Study B · the weaker one

Why: In B the text lurches from 'Let's find your money' to 'Users must authorise read-only access via a regulated third-party provider.'

Related words

  • Microcopy
  • All caps
  • Plain language
  • Weasel words
  • Bottom line up front
  • Burying the lede
  • Value proposition
  • Hedging

Room 2 · Tone & voice

Learn “Tone shift” in a five-minute lesson

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