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User intent

Also called primary task

The main thing a person is trying to find out or do when they land on a screen.

Say it to an AI

Tracking card ordered by user intent: lead with the delivery status and time window as the headline, then the progress stepper, and only after a divider the reference details like order, tracking number and carrier. Inverted pyramid, answer first.

How an expert would brief the stronger version of “Delivery tracking”.

See it

Try it as a puzzle →

Order tracking card in a home-goods store's app, opened from a shipping notification.

Study A · the stronger one
Study B · the weaker one

Why: The intent here is 'when is my parcel coming?', which A answers in the first line.

Related words

  • Visual hierarchy
  • Call to action
  • Badge
  • Signal-to-noise ratio
  • Focal point
  • Hero metric
  • Sparkline
  • Key-value pair

Room 2 · Hierarchy & emphasis

Learn “User intent” in a five-minute lesson

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